Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp Chemicals, and Telia Mobile. Th[...]

A guide to the design, construction and operation of water supply systems. It places emphasis on environmental aspects of water supply, in particular the critical issue of wastage reduction and conservation of supplies. It includes details of US, European and WHO standards and practice.[...]